Public offer for the sale of hotel services

The individual-enterprise of Karavai Mikhail Vladimirovich (hereinafter referred to as the “Contractor”), registered and acting in accordance with the legislation of Ukraine, enters into a current agreement with any person, which is hereinafter referred to as the “Customer.”

After payment, the customer receives a confirmation of the reservation, after which the customer can enter the Club Hotel Oskol. It is not necessary to present a letter.

The Agreement shall be deemed to have been concluded and shall become effective from the moment You perform the actions provided for in the Offer and signifying Your unconditional accession to all the terms of the Offer without any exceptions or restrictions.

This Agreement is a service contract concluded by public offer and regulates the procedure for providing services and obligations arising therefrom between the Contractor and the Customer. The text of this Agreement is available on the Internet at

Terms and definitions used in this Agreement

The online booking system is a set of software services of the Contractor, which provides the possibility of the Customer’s prompt access to the hotel room base, presented for the subsequent formation of an order for the purchase of temporary accommodation services in terms of such a fund.

Subject of the Agreement

2.1. The subject of this offer is the booking and sale of hotel services to the Customer under the terms of this Offer and in accordance with the tariff plans published on the website

3. Rights and obligations of the parties

3.1. The customer is entitled

3.1.1. Book hotel services using the Internet, phone calls and other methods listed on the At the same time, the Customer acknowledges that if the Contractor’s service is used, it shall fully and unconditionally accept the terms of this Offer regardless of how the order was made.

3.1.2. Refuse the order or change the order only after approval with the Contractor in writing.

3.1.3. Choose how to pay for the order from the offered on the site

3.1.4. Check the details of the order before checking out and booking hotel services. The Customer shall be fully responsible for the authenticity and legality of the use of the data used by him during the order.

3.2. The Contractor shall have the right

3.2.1. Require the Customer to comply with all procedures for ordering and booking hotel services strictly according to the rules set forth on the website and in this Offer. Whatever actions the Customer performs, the Contractor shall be responsible for the proper execution of only actions and procedures performed in full compliance with these rules.

3.2.2. Require Owner to fully agree to the terms of the Offer. Without consent to the terms of the offer, refuse to provide services to the Customer.

3.2.3. Withhold from the Customer or demand payment of the full cost of fines on the terms of the hotel specified in the order, in case of change, refusal to order or non-departure to the hotel. At the same time, the Customer recognizes the Contractor’s actions as fully lawful and has no claims.

3.2.4. Require the Customer to pay the full price for one settlement day of the made order.

3.2.5. In exceptional cases, replace previously confirmed hotel rooms with rooms of the same category without charge.

3.3. The Customer is obliged to

3.3.1. Agree to the terms of this Offer.

3.3.2. Do not start checkout without first familiarizing yourself with the Contractor’s rules. If the Customer has begun to issue the order, the Contractor shall have the right to believe that the Customer is fully acquainted and agrees with the rules.

3.3.3. Provide up-to-date contact information at registration and checkout (phone number, E-mail).

3.3.4. Specify and verify that all required checkout data is correct when ordering. In case the Customer refused to provide the necessary data, the Contractor shall have the right to refuse to issue the order.

3.3.5. Pay in full the price of the order by means of payment methods presented on the website and within the terms specified by the Contractor during the ordering process.

3.3.6. In case of refusal of the order (cancellation) immediately inform the Contractor (with further provision of written confirmation). Cancellation shall be deemed accepted upon receipt by the Contractor of written confirmation of cancellation.

3.4. The Contractor shall

3.4.1. Provide Owner with the necessary information and instructions for checkout. Exhaustive information shall be deemed to be the information that the Contractor publishes on the website

3.4.2. If it is not possible to book on the terms stated by the Customer, inform the Customer about it and offer the booking on alternative terms.

3.4.3. Accept payment of services from the Customer (including through third parties) after proper booking and successful booking of hotel services.

Order waiver, order change, and refund rules to Customer.

4.1. The Customer has the right to refuse the order at any time. Free cancellation is possible 7 days before arrival, less than 7 days, payment is not refunded and remains at the hotel as a fine. Money for additional services is not returned, they can be spent in full during the period of residence.

Responsibility. Dispute Resolution

5.1. The Customer represents the interests of all persons specified in the order and is personally responsible to the Contractor for the correctness of the data on them reported in the application, for the fulfillment by all persons of all obligations, including obligations to pay the order and pay a fine in case of refusal to provide hotel services (including non-check-in).

5.2. The Contractor shall not be liable in case of non-performance or improper performance of services on its part or on the part of third parties, which arose due to inaccuracy, insufficient or untimely supporting information and documents provided by the Customer, as well as arising as a result of other violations of the terms of this Offer by the Customer.

5.3. The Contractor shall not be liable if the Customer does not arrive at the hotel on the first day of arrival and, as a result, it is possible not to check into the hotel.

5.4. The Contractor shall not be responsible for non-compliance of the provided service with the Customer’s expectations and its subjective evaluation.

5.5. The parties will make every effort to reach agreement on the disputed issues through negotiations. If it is impossible to reach agreement in the negotiations, the disputes that have arisen should be considered in court in the manner established by the legislation of Ukraine.

5.6. For all other matters not provided for in this Offer, the Parties shall be governed by the current legislation of Ukraine. All possible disputes arising from the provisions of the Offer will be resolved in the courts of Ukraine in accordance with the current legislation of Ukraine.

6. Force majeure circumstances

6.1. The Parties shall be exempt from liability for full or partial non-performance of their obligations under the Agreement, if such non-performance was the result of force majeure circumstances, that is, extraordinary and unpredictable circumstances under these conditions.

6.2. Circumstances of force majeure include, in particular, natural disasters, military actions, national crisis, strikes in the industry or region, actions and decisions of state authorities, failures arising in telecommunication and energy networks, the action of malware, as well as unscrupulous actions of third parties, expressed in actions aimed at unauthorized access and/or disabling the software and/or hardware complex of each of the Parties.

7. Amendment and termination of the Agreement

7.1. This Agreement shall enter into force from the moment of commencement of the order process by the Customer and shall be valid indefinitely.

7.2. The Customer has the right to refuse the services of the Contractor at any time. Customer’s refusal shall entail termination of all Contractor’s duties to it from the moment of such refusal.

7.3. The Contractor shall have the right to terminate this Agreement unilaterally without motivation.

7.4. The Customer shall not have the right to terminate the contract after acceptance of its terms.

7.5. The Contractor shall have the right to modify the terms of this Agreement and its Annexes, to introduce new Annexes to this Agreement without prior notice. The Customer, aware of the possibility of such changes, agrees that they will be made. If the Customer continues to use the services of the Contractor after such changes, this means his consent to them.

8. Data confidentiality

8.1. The customer is guaranteed the confidentiality of the data provided by him for the purpose of booking hotel services.

8.2. The Customer is responsible for the confidentiality of his login (login) and password, as well as for all actions performed under this name (login) and password. The Contractor shall not be liable or indemnify for damages arising out of unauthorized use by third parties of the Customer’s identification data.

9. Contractor’s details

Individual entrepreneur Korovay Mikhail Vladimirovich

ЄDRPOU: 2435900917

Phone: +38 050 3674980